Privacy Policy

Privacy Policy

www.itengineers.co.in (“we”) respect your privacy and have ensured to take care of your personal information shared with us during your transacting process to buy any license or product of the respective brand we are associated with as a reseller. This policy sets out the purpose and uses on which the information is collected from you as a ‘Re-selling’ services provider; in order to serve you better with the need of offering you the best market place experience and desired support services for you or the enterprise you represent.

By visiting www.itengineers.co.in you agree to the terms and conditions outlined and specified herein. Please notify us immediately on support@itengineers.co.in if you have not transacted on our site or have not shared any of your data being used or your data is misused in the advent of notification coming through us to update you on transactions or purchases made on our website.

Information

We may collect basic information including name, email, contact number, shipping address, delivery information pertaining to the products/ service you have opted to buy and provided us with the information in the buying process; the data is stored at our back-end and operations team reports to enable us provide you desired support and information in case of any transaction or non-transaction related challenges and situations you would like to notify and share with us in order to help us serve you better.

However, the payment gateway services provider, card issuer, certificate issuer and processor captures your information. A separate data privacy policy of respective brand/services applies in such cases. The details including your bank details, card number and other information as per the approved banking process, approved by RBI and other facilitating agencies nominated by RBI or the banks and are ensured to be highly secured with proper security check installations on their gateways to ensure the safety of your banking information. In no case www.itengineers.co.in shall retain or store any such information and hence accepts no liability on the same.

We don’t collect any personal information beyond specified above. The collected information enables us reach you over phone, SMS or email to serve you better during issues raised by our users and customer during dealing with various business processes related to IT Engineers.

Depending upon your registration process, which is the first touch outcome, further information pertaining including the transaction details, order details and transaction confirmations through the issuing bank etc may be desired to service you better and the contact or transaction confirmation and relevant information that may be desired from time to time depending on your buying process and help you with necessary support in the advent of transaction failures at payment gateway.

We never ask for your bank customer ID or card details, password, OTP in any event. You are further advised not to divulge or share any such information with anyone including our staff or anyone posing or pretending to be our associate, partner or bank representative. Please notify us immediately on our customer care number provided on the site and subsequently email us at support@itengineers.co.in

You further agree to receive transaction information on your account related emailers, alerts and transaction related notifications including delivery and shipment notifications and other alerts and you agree to accept the same without any precondition as these are mandatory information to service and notify our customers on usage of the website.

Some part of general information may be subject to be utilized on third party solutions or plug-ins or technology tools with or without our knowledge for generating better customer servicing experience. This may be websites or applications, including for advertising, analytics, marketing campaigns, CRM, communication service providers for making the services and deliverable effective and outcome driven meant for servicing our customers better.

Cookies

Our website and mobile applications may use cookies in order to identify users on our website or mobile applications. This helps us offer good experience and improve our website and mobile application.

Usage of the information we collect from you

We use the information provided to us with your consent solely for the purpose or activities as outlined below.

  • Carry out our contractual obligation arising out of the website us to provide you with services that you have requested from www.itengineers.co.in
  • To provide you with information on events, services and related information that might be of any account related interest to you with regards to transaction made on our website
  • To ensure that the content is displayed properly with filled through ‘fill-in’ forms or user account credential and profile information.
  • Processing complete business transaction
  • In the advent of the limited consent or no consent, your information may not be available to us and meet any servicing obligation in the areas as outlined above.
  • Communicating the users with updates related to the product or account.

Disclosure

We don’t sell any of your information to third parties. However, as detailed above the information may be available to third parties in account of various services being offered to you for making your transaction facilitated on behalf of you.

We do not retain data beyond for the purposes outlined above and try to keep the data safe in our records.

Compliance

By filling in your data in various forms for various transactions on www.itengineers.co.in, you provide us with the consent to use the information for the specified purpose. You may ask us in writing through an email support@itengineers.co.in if you don’t want us to reach you with marketing and promotions or for the data not to be processed for marketing communications if you have previously subscribed or consented or wish to delete your account or wish to remove your profile information from our systems.

Third party websites

Depending upon the service or product and content you wish to access or consume or access, our website may drive you to third party websites and links. These websites have their own privacy policies and terms of use. Kindly refer to the detailed information before sharing any personal or banking related data on these sites and in any event we don’t take the responsibility of data misuse on these sites or external links.

We encourage you not to click on any non-trusted link and websites and never share any data until or unless you are sure about the authenticity of the URL/ website you are visiting outside our website.

Change in privacy policy

Depending upon various regulatory and policy frameworks and regulations applicable in this country, this page information is updated as appropriate from time to time without any notification to the users. Please visit the policy page content links to see if there is any change in the privacy policy by visiting our website www.itengineers.co.in and locate privacy policy.

Compliance procedures and complaints

Please share an email to support@itengineers.co.in if you wish to notify us for anything related with your data, our privacy policy or associated potential risks you might have faced. You may alternatively call us on our support helpline number provided on www.itengineers.co.in.

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